Vocational & SETA Education for Africa.

National Certificate: Accommodation Services

PURPOSE AND RATIONALE OF THE QUALIFICATION

This qualification has been developed for the accommodation industry. It brings together all aspects of housekeeping and basic supervision. This qualification will professionalise the industry and is applicable to all sectors, from small bed and breakfasts to large-scale hotels. The qualification leads to the accommodation services diploma and provides articulation with Gaming, Travel and other Tourism industries. 
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that a GEC certificate or equivalent has been obtained by the candidate at level 1. 
RECOGNISE PREVIOUS LEARNING? 
N 
QUALIFICATION RULES 
The Qualification consists of a Fundamental, a Core and an Elective Component.

To be awarded the Qualification learners are required to obtain a minimum of 120 credits as detailed below.

Fundamental Component:

The Fundamental Component consists of Unit Standards to the value of 31 credits all of which are compulsory.

Core Component:

The Core Component consists of Unit Standards to the value of 55 credits all of which are compulsory.

Elective Component:

The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 34 credits. 

EXIT LEVEL OUTCOMES

On completion of this qualification, the learner will be able to:
  • Deal with customers
  • Process incoming and outgoing telephone calls
  • Display Cultural Awareness in dealing with Customers & Colleagues
  • Maintain effective working relationships with other members of staff
  • Perform basic calculations and communicate verbally and non-verbally
  • Prepare beds and handle linen and bed coverings
  • Service toilets and bathroom areas
  • Service guest bedroom areas
  • Clean floors and floor coverings
  • Handle and store cleaning equipment and materials
  • Handle and dispose of waste
  • Maintain the housekeeping service
  • Maintain a safe and secure working environment
  • Describe the Sectors of the Hospitality, travel & Tourism Industries
  • Conduct on-the-job coaching
  • Develop self within the job role
  • Source information about self employment opportunities
  • Maintain customer satisfaction
  • Maintain the receipt, storage and issue of goods
  • Contribute to the identification of short term supply needs
  • Maintain the cleaning programme for own area of responsibility
  • Induct new staff to the workplace
  • Plan, organise & monitor work in own area of responsibility
  • Monitor and maintain health, safety and security
  • Maintain a preventative maintenance programme
  • Control and order stock 
    • ASSOCIATED ASSESSMENT CRITERIA 
    Integrated Assessment:

    Integrated assessment is accomplished through assessing more than one unit standard at a time. There are also a number of unit standards that are integrative in nature, specifically: AS18 - "Maintain the housekeeping service". 
    ARTICULATION OPTIONS 
    This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. (A grid of unit standards and the qualifications that each standard can be linked to has been attached). 
    MODERATION OPTIONS 
    Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements. 
    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 

    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1.
    		Academic College - South Africa (Pty) Ltd 
    2.
    		ADINVALE PTY LTD 
    3.
    		Africam Solutions (Pty) Ltd 
    4.
    		African Global Skills Academy Pty Ltd 
    5.
    		AGB Tourism (Pty) Ltd 
    6.
    		Amathemba Skills Pty Ltd 
    7.
    		Ayidlimintu Trading Enterprises Cc 
    8.
    		Bella FE Consulting 
    9.
    		Biz-Ed Trading (Pty) Ltd 
    10.
    		Bravoplex 559 cc 
    11.
    		Chartered Institute of Management (Pty) Ltd 
    12.
    		Civivision 
    13.
    		Corporate Skills Development Service 
    14.
    		Deliweyo Training (PTY) LTD 
    15.
    		Dlama SS Investement Holdings 
    16.
    		DRUM BEAT SAFARIS 
    17.
    		ECMDP (Pty) Ltd 
    18.
    		ENB Training Service(PTY)Ltd 
    19.
    		Fern Hill Hotel 
    20.
    		G&D Guesthouse and Training 
    21.
    		GP Skills Acadamy (Pty) Ltd 
    22.
    		Immaculate Events and Management Solutions 
    23.
    		Ingcebo Training Empowerment (Pty) Ltd 
    24.
    		International Hotel School Training Pty Ltd 
    25.
    		INTERNATIONAL HOTEL SCHOOL, THE 
    26.
    		Iyanda Holdings(Pty) Ltd 
    27.
    		Jeppe College of Commerce and Computer Studies 
    28.
    		KGWERANO HOSPITALITY SERVICES 
    29.
    		Laezonia Horticulture (Pty) Ltd 
    30.
    		Leap Skills Developmemt Institute (Pty) Ltd 
    31.
    		Legacy Training Institute 
    32.
    		Legend Hospitality School 
    33.
    		Lisakhanya Skills Development Consultants (Pyy) Ltd 
    34.
    		Lisolethu Trading 
    35.
    		Machabelele Associates (Pty) Ltd 
    36.
    		Mmatli Holdings Pty Ltd 
    37.
    		Mortarboard Training Solutions 
    38.
    		Mosha Training and Projects (Pty) Ltd 
    39.
    		MOTHUSI MANAGEMENT CONSULTANTS 
    40.
    		MPH Skills Development Training ( Pty) Ltd 
    41.
    		Mpumalanga Education, Training and Skills Development Agency 
    42.
    		MPUMALANGA REGIONAL TRAINING TRUST 
    43.
    		Msunduzi Pietermaritzburg Touriam Association 
    44.
    		Ndzali Labour Relations 
    45.
    		Networx for Career Development 
    46.
    		New Hope Revival Organisation 
    47.
    		Newskills Consulting (PTY) Ltd 
    48.
    		Nomagwanishe Investments cc 
    49.
    		NQTAC - Cape (Pty)Ltd 
    50.
    		Phambili Tourism and Development Consultancy 
    51.
    		QTAC 
    52.
    		SA COLLEGE FOR TOURISM 
    53.
    		Seasonix Training and Expansions PTY LTD 
    54.
    		South Hill Trading Pty Ltd 
    55.
    		South Rand Academy of Hospitality 
    56.
    		ST THINA CLINICAL RESEARCH CENTRE 
    57.
    		Techno Pro Trading Enterprise 
    58.
    		Tellumat Pty Ltd 
    59.
    		Tharabollo Skills Connections 
    60.
    		THE CAPITAL HOTEL SCHOOL & TRAINING ACADEMY 
    61.
    		Thuto Ya Setshaba Training Services (Pty) Ltd 
    62.
    		Tourism and Business Institute of SA 
    63.
    		Tourism World Pty Limited 
    64.
    		Training Force 
    65.
    		Tshwane North College for FET - Mamelodi Campus 
    66.
    		Umbuso Training Services 
    67.
    		VPK BUSINESS VENTURE C C 
    68.
    		VPK BUSINESS VENTURE PTY LTD 

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